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Organic food near me

Refund & Returns Policy

Effective Date: September 20, 2024

Thank you for shopping with Organic Near Me. We take pride in offering premium-quality spices, herbs, and botanical products to our customers throughout Canada and the United States. This Refund & Returns Policy outlines how we handle returns, exchanges, and refunds in compliance with Google Merchant Center and Microsoft Merchant Center policies to ensure a transparent and customer-friendly experience.

1. Eligibility for Returns

  1. Timeframe

    • We accept returns of unopened and unused products within 30 days of the purchase date.
    • If your purchase exceeds 30 days, we regret that we are unable to offer a refund or exchange.

  2. Condition of Items

    • Products must be in their original packaging, unused, and in the same condition as when you received them.
    • We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

  3. Proof of Purchase

    • To initiate a return, you must provide a valid proof of purchase (such as an order confirmation, receipt, or packing slip).

2. Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

  • Opened or partially used products.
  • Products damaged by improper handling or storage after delivery.
  • Clearance or final-sale items clearly marked as “Non-Refundable.”

3. How to Initiate a Return

  1. Contact Customer Support

    • Email us at contact@organicnearme.ca or call 437-231-7609 with your order details.
    • Our customer support team will provide you with instructions on how to proceed.

  2. Packaging & Shipping

    • Securely pack the item in its original packaging, including all parts, accessories, and documentation.
    • You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, product defect).

  3. Inspection Upon Receipt

    • Once we receive your returned item, our team will inspect it to ensure it meets the above return requirements.
    • We will notify you via email whether your return is approved or rejected based on our inspection.

4. Refunds

  1. Refund Method

    • If your return is approved, we will process your refund to the original payment method used during checkout.
    • Please allow 5–7 business days for the credit to appear on your statement, depending on your financial institution.

  2. Partial Refunds

    • In certain cases, we may issue a partial refund (e.g., if an item is returned in a condition different from how it was originally shipped).

  3. Shipping Costs

    • Original shipping costs are non-refundable unless the return is due to our error or a product defect.

5. Exchanges

  1. Wrong or Damaged Items

    • If you received a wrong or damaged item, contact us immediately at contact@organicnearme.ca or 437-231-7609, and we’ll arrange a prompt replacement at no additional cost to you.

  2. Exchange Process

    • Follow the same steps under How to Initiate a Return.
    • Once we receive and inspect the returned item, we will ship out your replacement product.

6. Cancellations

  1. Order Cancellation
    • If you need to cancel an order, please contact us as soon as possible by email or phone.
    • If your order has not yet shipped, we will cancel it and issue a full refund.
    • If the order has already shipped, you will need to initiate a return once you receive it.

7. Policy Compliance

We adhere to Google Merchant Center and Microsoft Merchant Center requirements by providing:

  • Clear and accessible information about our refund and returns processes.
  • Prompt responses to customer service inquiries regarding refunds, returns, and exchanges.
  • Detailed descriptions and accurate product listings.

Your satisfaction is our top priority. If you have any concerns about our policies or need further assistance, please reach out to our customer support team.

8. Contact Us

For questions regarding this Refund & Returns Policy or for any other inquiries, please contact us:

Organic Near Me
Address: 2900 Steeles Ave E,
Thornhill, Markham, ON, Canada L3T 4X1
Phone: 437-231-7609
Email: contact@organicnearme.ca

By purchasing from Organic Near Me, you agree to the terms of this Refund & Returns Policy. We appreciate your business and will do our best to ensure a positive shopping experience.