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Organic food near me

Shipping Policy

Effective Date: September 20, 2024

At Organic Near Me, we are committed to ensuring that your premium-quality spices, herbs, and botanical products reach you quickly and safely. The following policy outlines our shipping methods, timelines, and related procedures in compliance with Google Merchant Center and Microsoft Merchant Center guidelines.

1. Shipping Destinations

  1. Canada

    • We ship to all Canadian provinces and territories.
    • Orders typically arrive within 1–2 business days once shipped, depending on your location and the carrier’s transit times.

  2. United States

    • We currently ship to all 50 U.S. states.
    • Orders typically arrive within 1–2 business days once shipped, though delivery times may vary based on the destination and carrier services.

2. Processing Times

  1. Order Processing

    • Orders placed before 2 PM EST will typically be processed and shipped the same business day.
    • Orders placed after this cutoff time or on weekends/holidays will be processed the following business day.

  2. Shipping Confirmation

    • Once your order has shipped, you will receive a confirmation email with tracking details to monitor your package’s progress.

3. Shipping Carriers

We partner with reputable carriers such as Canada Post, UPS, FedEx, USPS, and other regional couriers to ensure reliable and timely delivery. The choice of carrier depends on your shipping address, package size, and delivery timeframe.

4. Shipping Costs

  1. Flat Rate Shipping

    • We may offer flat rate or free shipping promotions depending on the order value and destination. Please refer to our checkout page for the most current rates or promotions.

  2. Expedited Shipping

    • If you require expedited shipping services, you may select this option during checkout for an additional fee. Estimated delivery times and costs will be displayed before you complete your purchase.

  3. International Fees & Duties

    • U.S. shipments from Canada may be subject to customs duties, taxes, or brokerage fees imposed by the destination country’s regulations. These costs are the responsibility of the customer.

5. Delivery Timeframes

  • Canada: 1–2 business days after processing.
  • USA: 1–2 business days after processing; cross-border shipping times may vary due to customs procedures.

Note: While we make every effort to deliver within the stated timeframe, external factors such as weather conditions, carrier delays, or customs inspections may occasionally impact delivery schedules.

6. Tracking Your Order

Once your package is shipped, you will receive an email containing the tracking number and a link to the carrier’s tracking page. You can use this information to track your shipment’s progress in real time.

7. Missed Deliveries & Incorrect Addresses

  1. Missed Deliveries

    • If a delivery attempt is unsuccessful due to an incorrect address or recipient unavailability, the carrier may leave a notice for rescheduling or pickup.
    • You are responsible for any additional shipping fees if your package is returned to us due to an incorrect or incomplete address.

  2. Address Changes

    • If you need to update your shipping address after placing an order, please contact us immediately. We will do our best to accommodate changes if your order has not yet been shipped.

8. Damaged or Lost Shipments

  1. Damaged Packages

    • If your package arrives damaged, please photograph the damage and contact us within 48 hours of delivery at contact@organicnearme.ca.
    • We will work with you to file a claim and arrange for a replacement if necessary.

  2. Lost Shipments

    • If tracking indicates your package was delivered, but you cannot locate it, please check with your household members and neighbors first.
    • If you still cannot find the package, contact us for assistance. We will help you file a claim with the carrier, and we may issue a replacement or refund depending on the outcome.

9. Policy Compliance

We adhere to all relevant policies required by Google Merchant Center and Microsoft Merchant Center, including:

  • Clear shipping timelines and transparent pricing.
  • Accurate product listings to avoid any misrepresentation.
  • Secure, SSL-encrypted checkout for safe online transactions.

For more details on our store policies, please refer to our Privacy Policy, Refund & Returns Policy, and Terms & Conditions.

10. Contact Us

If you have any questions, concerns, or special requests regarding this Shipping Policy, please reach out to us:

Organic Near Me
2900 Steeles Ave E
Thornhill, Markham, ON, Canada L3T 4X1
Phone: 437-231-7609
Email: contact@organicnearme.ca

We appreciate your business and strive to provide a seamless and worry-free delivery experience. Thank you for choosing Organic Near Me for all your premium spice, herb, and botanical needs.